Largest e-bike operator in North America creating connected experience with Sibros Deep Connected Vehicle Platform

North America's leading shared e-bike manufacturer joins forces with Sibros and AWS to deliver a connected experience to customers, powered by cutting-edge technology.

The case study focuses on the North America’s leading shared e-bike manufacturer's requirement to deliver the connected experience to their customer using Sibros Deep Connected Vehicle platform. Sibros is enabling the OEM to create connected vehicle experience by delivering the new e-bikes capable of receiving over-the-air firmware updates, and monitoring hardware and firmware states in real-time. Sibros innovative technology will greatly improve connectivity and convenience for users, while also enhancing the overall safety and security of the e-bikes.

The e-bike manufacturer’s primary objective was to provide an exceptional riding experience for customers while increasing efficiency for the company. The client team was looking for a technology solution that will help them in achieving their objective of reducing the traffic of CAN data logging, which will save costs for the company. By optimizing data logging, the company wanted to better track usage and maintenance needs, which will also benefit the e-bike riders.

Remote monitoring of e-bike battery data was another crucial objective. This would allow the company to monitor battery life and performance, ensuring that riders can enjoy a reliable and safe ride. Additionally, remote software fixes will enable the company to address issues quickly and efficiently, reducing the need for costly in-person repairs.

The e-bike manufacturer required the connected vehicle technology that would allow them to classify users based on usage. By analyzing usage patterns, the company can better understand the needs and preferences of its riders. This information would then be used to tailor the riding experience and offer personalized recommendations.

Finally, the client wanted technology that will enable feature upgrades and over-the-air add-ons to provide riders with the latest technology and features that will enhance their overall experience. These upgrades will also enable the company to remain competitive and adapt to changing market needs. Overall, these goals will enable the company to provide an exceptional riding experience while also increasing efficiency and convenience.

One of the primary challenges for the e-bike manufacturer was ensuring seamless connectivity between the e-bikes and the integrated mobile app. This would require careful consideration of the hardware and software requirements necessary to achieve this connection. 

Another challenge was the implementation of remote firmware updates to ensure that the e-bikes are always running on the latest software version. It would require a robust and secure system to push updates to the e-bikes while minimizing the risk of system failures.

In addition, the client team also faced challenges with the real-time asset and theft tracking. The team required the development of a reliable and accurate tracking system that can provide real-time information on the location of the e-bikes. Further, ensuring that the e-bike health status and system states are accurately monitored and reported will be crucial to maintaining the overall health of the e-bike fleet.

Finally, classifying hardware and firmware issues remotely was a significant challenge. This would require the development of a system that can accurately diagnose and classify issues remotely, minimizing the need for physical inspections and repairs. Overall, addressing these challenges were crucial to achieving the goals like improving the riding experience for customers, increasing efficiency and convenience for the company, and reducing costs.

Sibros provided a comprehensive approach to the e-bike manufacturer, utilizing a powerful cloud platform to ingest, visualize, and extend e-bike fleet sensor data usage. This approach allows for the meeting of required compliances and the optimization of computational and storage workloads in the cloud. 

The use of standard tools to identify and categorize faults, perform over-the-air firmware updates, and implement feature upgrades streamlines the process of maintaining and updating e-bike systems. 

The incorporation of CAN data helps to diagnose broken states or other current states of systems, allowing for quick and accurate problem resolution.Additionally, the platform provides smart insights into vehicle behavior, alleviating the need for root cause analysis of vehicle faults. 

This approach provides a holistic solution to the challenges faced by the client, ensuring seamless e-bike connectivity with the integrated mobile app, implementing remote firmware updates, real-time asset and theft tracking, accurate monitoring of e-bike health status and system states, and classifying hardware and firmware issues remotely.

Sibros recommended the AWS Lambda to create connected vehicles that offer enhanced user experiences . By using AWS Lambda, customer can run code in response to specific events, such as sensor data coming from the e-bike’s components. This will allow the OEM to create dynamic, event-driven applications that can respond to changing conditions and user behavior in real-time, resulting in a more engaging driving experience. AWS Lambda also offers scalability and cost savings as it only charges for the compute time used, making it an efficient and cost-effective solution for the OEM looking to create connected vehicles. 

By utilizing the Sibros Deep Connected platform, the e-bike manufacturer would be able to reduce costs and increase efficiency while improving the overall riding experience for customers.